Last updated: September 27, 2026
Returns & Resolution Policy
Damaged, wrong, or missing? Report it within 48 hours and we’ll replace it.
If an item arrives damaged, incorrect or missing, email info@riptidelabs.net within 48 hours of delivery. Include your order number, the affected items and clear photos of the items and packaging when available.
We’ll review the order details with you and arrange replacement of the affected items. Keep the packaging while we resolve the issue, and contact us before sending anything back.
Other return requests
Because these are laboratory research materials, we do not accept change-of-mind returns or returns of opened or used products. Please check the product and strength before ordering. This does not limit the damaged, wrong or missing item guarantee above.
Shipping and delivery
For a delayed or missing package, contact us with your order number so we can investigate. See our Shipping Policy for processing times, shipping services and rates.