Shipping Policy

Riptide Labs · riptidelabs.net

Destinations

Riptide Labs ships only to verified research addresses in the United States (including Puerto Rico) and Canada. Checkout refuses any other destination. Riptide Labs may refuse or cancel shipments to freight forwarders, parcel-forwarding services, lockers or other addresses that do not correspond to a laboratory, institution or researcher.

Processing time

Orders are normally processed and handed to the carrier within 1–2 business days of payment, excluding weekends and public holidays. Orders held for review under the Research Access Policy may take longer; Riptide Labs will contact the purchaser if more information is needed.

Carriers and tracking

Shipments are sent with USPS and UPS, with the service selected at checkout. A tracking number is emailed when the order ships. Delivery estimates are the carrier's and are not guaranteed.

Packaging

Products are packed to protect them in transit. Temperature-sensitive items ship in insulated packaging with cold packs sized for the expected transit time; they should be unpacked and stored as directed immediately on arrival. Packaging does not describe the contents beyond what carriers and customs require.

Canada

Shipments to Canada may be subject to import duties, taxes, brokerage fees and inspection, which are the purchaser's responsibility and are not collected at checkout. The purchaser is responsible for confirming that the products may be imported for research use at the destination. Refused or returned international shipments are refunded net of shipping and any charges incurred.

Address accuracy

The purchaser is responsible for providing a complete and correct shipping address. Riptide Labs is not responsible for shipments delivered to an incorrect address supplied by the purchaser, and a shipment returned to Riptide Labs for that reason is re-shipped at the purchaser's cost.

Delivery problems

Damaged, incomplete or missing deliveries must be reported within 48 hours of delivery as described in the Refunds & Returns policy. Shipments that tracking shows as delivered to the address provided are treated as delivered.

Contact

Questions about a shipment go to the support contact below and should include the order number and tracking number.